Quality sales are sales that maximise sales opportunities and are compliant with legislation and campaign scripts and briefs. Product owners are responsible for the validation of their own and/or sales made by 3rd parties on their behalf.

CDA Solutions, through its proprietary Node web based software, ensures that sales made through its outbound call center are strictly compliant with legislation. Our team of skilled and highly trained Quality Assurance Agents audit telesales calls using a comprehensive scoring tool to provide our clients with assurance regarding sales quality and compliance. Quality scores can be provided for an individual telesales person, a team, and/or on a campaign basis.

We differentiate ourselves, and achieve higher converted sales than our competitors, as our telesales function is supported by CRM software that provides end to end automated processes and functionality through the sales cycle and is integrated with Node, which provides industry leading quality (assurance, control and compliance) and reporting functionality.

Clients can be provided with access to Node to undertake their own oversight on the compliance of CDA Solutions'outbound call center agents.

CDA Solutions also provides a quality assurance, control and compliance service on behalf of clients. We can provide Node to clients to manage their own quality and compliance, or where clients use another 3rd party call center, CDA Solutions can provide quality and compliance solutions and services on that 3rd party call center on behalf of clients, using Node and our Quality Assurance Agents. This provides clients with independent assessments of the quality and compliance of 3rd party telesales.