Domestic Violence Assistance

Aimed at getting the victim to a place of safety away from the perpetrator.

• A professional security guard will be sent to collect the victim and/or children.
• Assistance in opening a criminal case against the perpetrator.
• Hotel accommodation for up to 3 days to the value of R6 000 per annum.
• A cell phone loaded with pre-paid airtime to the value of R200.
• A debit card pre-loaded with R500.
• Up to R25 000 worth of private investigation services.

Trauma and Assault Assistance

Including emergency assistance and help thereafter.

• On-site emergency assistance, with emergency transport to the nearest, most appropriate medical facility.
• Counselling by trained medical professionals.
• Referrals for psychological consultations.
• Access to a 24-hour counselling helpline.
• Access to psychological consultations to the maximum value of R20 000 per insured person per occurrence and a maximum of R40 000 per family per occurrence.

Rape and HIV Assistance.

• 24-hour access to telephonic trauma counselling, as well as telephonic counselling for post-traumatic stress disorder.
• 3 HIV related trauma consultations with a specialist (defined as a general practitioner, trauma-trained registered nurse or trauma counsellor).
• 3 HIV-blood tests one immediately after the incident and the 2nd and 3rd at 6 weeks and 3 months respectively.
• Access to the following medication based on the required treatment:
• STD-preventative medication.
• Anti-retroviral medication.
• Prophylactic therapy.
• Morning-after pill.

Medical Assistance

Related to the crime.

• Emergency Medical Response:
• A response vehicle will be dispatched to the scene of the incident.
• Immediate and appropriate action is provided including lifesaving support, stabilisation and assistance to manage the situation.
• Medical Transportation:
• In the event that the medical response team assess that additional medical attention is required, medical transport will be provided to an appropriate medical facility.
• Escorted Return of Minors:
• If minors are stranded as a result of the victim’s hospitalisation, supervised transport will be provided to a place of safety and/or into the care of a person nominated by the product holder.

Legal Insurance.

• Provides cover to the value of R50 000 per annum for legal costs and legal expenses in connection with any of the following events, subject to the terms and conditions of the policy:
• An event that leads to a civil legal action brought by the policyholder or against the policyholder in their private capacity.
• An event that leads to the policyholder’s defence against a criminal charge.
• An event that leads to a legal action by or against the policyholder in a labour court.
• Any legal action in connection with family matters, for example, divorce action, child custody disputes, maintenance suits and access to children.
• Identity theft that leads to real or potential prejudice and results in legal liability or financial loss or both because of the fraudulent use of your personal information and identity by an unknown person or institution. Identity theft caused by the policyholder’s own negligence is not covered.
• Unlimited legal advice on any personal matter.